DEVELOPMENT CUSTOMER KNOWLEDGE MANAGEMENT (CKM) MODELS IN PURBALINGGA HOSPITALITY USING SOFT SYSTEMS METHODOLOGY (SSM)

  • Nur Chasanah Fakultas Ilmu Komputer, Universitas Indonesia
  • Dana Indra Sensuse Fakultas Ilmu Komputer, Universitas Indonesia
  • Jonathan Sofian Lusa Fakultas Teknologi Informasi, Ilmu Komputer, Universitas Budi Luhur
DOI: https://doi.org/10.21609/jsi.v10i1.371
Keywords: customer knowledge management, customer relationship management, knowledge management, soft system methodology, hospitality.

Abstract

Abstract Development of the tourism sector is part of the national development efforts that are being implemented in Indonesia. This research was conducted with the customer to make an overview of knowledge management models to address the existing problems in hospitality in the hospitality Purbalingga as supporting tourism Purbalingga. The model depicts a series of problem-solving activities that result in the hospitality, especially in Purbalingga. This research was action research with methods of Soft Systems Methodology (SSM) with validation using a theoretical approach, expert judgment and user on the object of research. From the research conducted, has produced a model of customer knowledge management in the hospitality tailored to the problems and needs of the hospitality in Purbalingga.

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Published
2014-08-24
How to Cite
Chasanah, N., Sensuse, D. I., & Lusa, J. S. (2014). DEVELOPMENT CUSTOMER KNOWLEDGE MANAGEMENT (CKM) MODELS IN PURBALINGGA HOSPITALITY USING SOFT SYSTEMS METHODOLOGY (SSM). Jurnal Sistem Informasi, 10(1), 1-7. https://doi.org/10.21609/jsi.v10i1.371
Issue
Vol. 10 No. 1 (2014): Jurnal Sistem Informasi (Journal of Information System)
Section
Articles

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