User Experience of a Local Government Website: A Design Thinking and UEQ Approach

Authors

  • Muhammad Galih Wonoseto UIN Sunan Kalijaga Yogyakarta
  • Ghina Dersa UIN Sunan Kalijaga Yogyakarta
  • Ihwanikha Fazli Pratama UIN Sunan Kalijaga Yogyakarta
  • Aqib Khoiruzaman UIN Sunan Kalijaga Yogyakarta
  • Zahra Zakila Anindha Rahmanti UIN Sunan Kalijaga Yogyakarta
  • Adriel Devara Sandji Nanyang Technological University
  • Eko Hadi Gunawan UIN Sunan Kalijaga Yogyakarta

DOI:

https://doi.org/10.21609/jsi.v22i2.1549

Keywords:

user experience evaluation, design thinking, UEQ, e-government, usability testing

Abstract

This study evaluates the user experience (UX) of a local government website using an integrated Design Thinking and User Experience Questionnaire (UEQ) approach. A mixed-methods design was applied to the Pesisir Barat Regency Government website, combining qualitative usability testing with quantitative UEQ measurement involving 42 respondents. The Design Thinking framework—empathize, define, ideate, prototype, and test—was employed to identify usability issues and guide interface redesign. Pre-redesign results showed that all UEQ dimensions were below the global benchmark average, with notable weaknesses in novelty, navigation clarity, and information structure. Following redesign, all six UEQ dimensions demonstrated substantial improvement, reaching the “excellent” category and ranking within the top 10% of global benchmark results. The findings confirm that user-centered redesign significantly enhances both pragmatic and hedonic quality of e-government websites. This study provides empirical evidence supporting the effectiveness of integrating standardized UX evaluation with Design Thinking to improve digital public service quality.

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Published

2026-11-03

How to Cite

Wonoseto, M. G., Ghina Dersa, Ihwanikha Fazli Pratama, Aqib Khoiruzaman, Zahra Zakila Anindha Rahmanti, Adriel Devara Sandji, & Gunawan, E. H. (2026). User Experience of a Local Government Website: A Design Thinking and UEQ Approach. Jurnal Sistem Informasi, 22(2), 18–31. https://doi.org/10.21609/jsi.v22i2.1549

Issue

Vol. 22 No. 2 (2026): Jurnal Sistem Informasi (Journal of Information System)

Section

Articles

License

Copyright (c) 2026 Jurnal Sistem Informasi

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