What Makes Gen Z in Indonesia Use P2P Lending Applications: An Extension of Technology Acceptance Model
Keywords:
Hedonic Motivation, Peer-to-Peer Lending, Perceived Risk, Technology Acceptance Model (TAM), Trust
Abstract
This study aims to determine the factors influencing Gen Z members in Indonesia using P2P lending applications. This study extended TAM by collaborating with important constructs, such as trust, perceived risk, and hedonic motivation, to explain Generation Z’s intention to use P2P lending applications. This study utilized an online survey to acquire data. The total sample size was 305 users of P2P lending applications from Generation Z. The obtained data were then analyzed using PLS-SEM. The results show that perceived usefulness has no effect on the intention to use P2P lending applications. Meanwhile, trust mediates the relationship between perceived ease of use and perceived usefulness on intention to use P2P lending applications. The results show that Generation Z's intention to use P2P lending applications is influenced by technological sophistication factors, the belief that P2P lending applications guarantee their privacy concerns and security risks, and the existence of pleasant experiences.
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References
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Chudry, F., Foxall, G., & Pallister, J. (2011). Exploring attitudes and predicting intentions: Profiling student debtors using an extended theory of planned behavior. Journal of Applied Social Psychology, 41(1), 119–149.
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Dowling, G. R. (1986). Perceived risk: the concept and its measurement. Psychology & Marketing, 3(3), 193–210.
Egea, J. M. O., & González, M. V. R. (2011). Explaining physicians’ acceptance of EHCR systems: An extension of TAM with trust and risk factors. Computers in Human Behavior, 27(1), 319–332.
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Hair, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. In European Business Review, 26(2), 106–121. https://doi.org/https://doi.org/10.1108/EBR-10-2013-0128
Han, M. C., & Kim, Y. (2017). Why consumers hesitate to shop online: Perceived risk and product involvement on Taobao. com. Journal of Promotion Management, 23(1), 24–44.
Hidayat, A. A., & Aristio, A. P. (2022). Conceptual model of use behavior for peer-to-peer lending in Indonesia. Procedia Computer Science, 197, 215–222.
Hidayat, A. S., Alam, F. S., & Helmi, M. I. (2020). Consumer protection on peer to peer lending financial technology in Indonesia. International Journal of Scientific and Technology Research, 9(1), 4069–4072.
Hindun, R., & Reza, I. F. (2016). Understanding Indonesian People Borrowing Money from Banks and Non-Banking Institutions. Shirkah: Journal of Economics and Business, 1(3), 285–298.
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Published
2024-04-04
How to Cite
Yanto, Putra, A., Rahmani, Z., & Samsudin, M. A. (2024). What Makes Gen Z in Indonesia Use P2P Lending Applications: An Extension of Technology Acceptance Model. Jurnal Sistem Informasi, 20(1), 1–22. https://doi.org/10.21609/jsi.v20i1.1348
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