Azzahro, F., Handayani, P. W., Murti, S. S., & Yudhoatmojo, S. B. (2020). The Effects of Perceived Justice and Emotions on Service Recovery Satisfaction on Indonesian Ecommerce Customers. Jurnal Sistem Informasi, 16(1), 38-48. https://doi.org/10.21609/jsi.v16i1.938